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Do you resist or embrace new technologies? In this course, Jim McCann, business leader, author, philanthropist, and founder of 1-800-Flowers.com, will explain why he credits much of his success to the early adoption of new technology. You’ll discover how Jim embraced technology throughout the years, from 1-800 phone numbers to Amazon Alexa. You’ll also research new technologies you want to learn more about and identify the many ways technology can help you remove customer roadblocks.