This topic introduces learners to CSAT, a popular customer experience metric. Learners are taught what it is and how to calculate it, as well as how and when it should be used. It also covers the difference between CSAT and Net Promoter Score (NPS). |
This topic introduces learners to CSAT, a popular customer experience metric. Learners are taught what it is and how to calculate it, as well as how and when it should be used. It also covers the difference between CSAT and Net Promoter Score (NPS). |