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This course will present a model to help you understand your operations. Each step in an operational process is either “value-adding” or “non-value-adding.” In other words, does it add value for the customer, does it reduce mistakes, or does it cut down on waste? In this course, you’ll learn about operational models and breakdown process chains into smaller units of input and output. By the end of this course, you’ll be able to explain an operational model and use a set of customer and supplier questions to better manage internal and external relationships within your operational processes.